Refunds and returns

Eligibility

Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange under this policy.

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging. A receipt or other proof of purchase is required.

Please contact ThingPulse before sending a purchase back. Do not send it directly to the manufacturer.

Only a partial refund may be granted when an item is not in its original condition, is damaged or missing parts for reasons not caused by ThingPulse, or is returned more than 30 days after delivery.

After inspection

Refunds

Once the return is received and inspected, we will email you to confirm its arrival and tell you whether the refund has been approved or rejected.

When approved, the refund is applied to the original method of payment. The time required for the credit to appear depends on the payment provider and financial institution.

Late or missing refunds

1. Check your bank or payment account again.
2. Contact your credit-card company or payment provider, as posting a refund can take time.
3. Contact your bank, which may have an additional processing period.
4. If the refund is still missing, email [email protected].

Sale items

Under this policy, only regularly priced items may be refunded; sale items are not eligible for a discretionary refund. This does not affect rights that cannot legally be excluded.

Damaged or defective products

Exchanges

We replace items if they are defective or damaged. To request an exchange for the same item, email [email protected] before returning it.

Purchases made as gifts

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive gift credit for the value of the accepted return.

If it was not marked as a gift, or the purchaser had the order shipped to themselves before giving it to you, the refund is issued to the original purchaser.

Where to send an approved return

Return shipping

You are responsible for the shipping cost of returning the item. Return-shipping costs are non-refundable. If ThingPulse paid the return cost in advance, that cost may be deducted from the refund.

Delivery times for exchanged products vary by destination. For valuable returns, consider using a trackable shipping service or shipping insurance. ThingPulse cannot guarantee receipt of an untracked return.