Privacy Policy

1. Introduction

ThingPulse (“we,” “our,” or “us”) is committed to protecting the privacy and security of personal information and Personally Identifiable Information (PII) collected through our services. This Privacy Policy outlines how we collect, use, store, share, and dispose of your data in compliance with relevant data protection laws.

2. Information Collection

We collect personal information and PII through the following methods:

  • Direct Collection: personal information provided directly by users during registration, account management, and transactions.
  • Automated Collection: Data gathered through cookies, web beacons, and other tracking technologies when users interact with our website and services.
  • Third-Party Sources: personal information obtained from trusted partners and service providers to enhance our services.

3. Information Use

We use the collected information to:

  • Provide and Improve Services: Deliver, maintain, and enhance our services to meet user needs.
  • Personalization: Customize user experiences based on preferences and usage patterns.
  • Communication: Send updates, promotional materials, and important notifications related to our services.
  • Security: Protect against fraud, unauthorized access, and other security threats.
  • Compliance: Fulfill legal obligations and respond to lawful requests from authorities.

4. Information Sharing

We may share your information in the following circumstances:

  • Service Providers: Trusted third parties who perform services on our behalf, such as data storage, payment processing, and customer support.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
  • Legal Requirements: When required by law, regulation, or legal process to comply with governmental requests or to protect our rights.
  • With Consent: With your explicit consent for specific purposes not covered in this policy.

We do not sell or rent your information or PII to third parties for their marketing purposes without your explicit consent.

5. Data Storage and Security

  • Storage Locations: personal information is stored securely in [specify locations, e.g., cloud providers, on-premises servers].
  • Encryption: All data at rest is encrypted using AES-256, and data in transit is protected with TLS 1.2 or higher.
  • Access Controls: Access to sensitive information is restricted to authorized personnel based on role-based access controls (RBAC) and the principle of least privilege.
  • Regular Audits: We conduct regular security assessments and audits to ensure the integrity and security of our data handling practices.

6. Data Retention

We retain information and PII only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Data that is no longer needed is securely deleted or anonymized.

7. User Rights

Depending on your jurisdiction, you may have the following rights regarding your data:

  • Access: Request access to your personal data we hold.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data under certain conditions.
  • Restriction: Request the restriction of processing your data.
  • Portability: Request the transfer of your data to another service provider.
  • Objection: Object to the processing of your data for specific purposes.

To exercise these rights, please contact us using the information provided in the Contact Us section below.

8. Data Disposal

When personal information and PII are no longer required, we ensure their secure disposal through:

  • Digital Data: Secure deletion methods that prevent data recovery.
  • Physical Media: Shredding or incineration of physical documents and storage devices.
  • Third-Party Disposal: Ensuring that third-party service providers follow secure disposal practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes by updating the policy on our website and, where appropriate, providing additional notices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: info AT thingpulse DOT com
  • Address: Bachtelweg 4, 8052 Zurich